b44 sbs Privacy Policy

Welcome to the b44 sbs platform. This Privacy Policy ("Policy") applies to the b44 sbs website, mobile application, and all related services. When you use our services, register an account, or contact us, you agree to the terms described in this Policy.

The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, how it is stored and used, and what steps we take to protect your data. b44 sbs believes that transparency and accountability are the foundation of a healthy relationship with our users.

To learn more about our overall terms of service and user rights, please read the Terms and Conditions page, where all conditions for using the platform are discussed in detail.

This Policy may be updated from time to time. For any significant changes, we will notify you via your registered email or through the platform.

b44 sbs collects the following types of data. This data is collected solely for the purpose of providing our services and improving their quality.

2.1 Data You Provide Directly

When you create an account or contact us, you provide the following information yourself:

• Full name and date of birth (for age verification — the 21+ age requirement must be met)
• Email address and mobile number
• Password and security-related information
• Identity verification documents (copy of national ID card or passport)
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)

2.2 Automatically Collected Data

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser type and version
• Session duration and login logs
• Gameplay data — bet amounts, results, and transaction history
• Data from cookies and similar tracking technologies

2.3 Data Received from Third Parties

b44 sbs may receive certain data from payment gateways or identity verification service providers for the purpose of confirming transactions or preventing fraud. This data is used only to the extent necessary for providing the service.

b44 sbs uses your data only for specific and legitimate purposes. These purposes are outlined in detail below:

3.1 Account Management and Service Delivery

We use your data to create, manage, and secure your account. This includes login verification, password recovery, and OTP verification.

3.2 Transaction Processing

Your payment data is used to complete deposits and withdrawals, verify payments, and detect fraudulent transactions. Transactions are verified against the minimum deposit of ৳300 and minimum withdrawal of ৳800.

3.3 Age and Identity Verification

b44 sbs runs an identity verification process to prevent accounts from being given to users under 21 and to block fraudulent activity.

3.4 Customer Support

Your account data is used to help our live chat and email support team — available 24 hours a day, 7 days a week — resolve your issues. Support is available in both Bengali and English.

3.5 Bonuses and Promotions

Your transaction history is used to verify your eligibility and provide benefits such as the 120% first-deposit bonus, weekly reload rewards, and other promotional offers.

3.6 Responsible Gaming

We analyze data to monitor user play patterns, identify potentially risky behavior, and provide necessary support. Our detailed guidelines on this are available on the Responsible Gaming page.

3.7 Platform Improvement

Aggregate data is analyzed to improve the user experience, resolve technical issues faster, and plan new services.

b44 sbs treats the security of your data as its top priority. We have put in place industry-standard technical and administrative measures to protect your personal data from unauthorized access, alteration, or disclosure.

4.1 Encryption

All data transmission on our platform is encrypted using SSL (Secure Socket Layer) technology. Payment data is protected through an additional layer of encryption.

4.2 Access Control

Access to your data is limited only to staff who require it to carry out their professional duties. All staff operate under strict confidentiality agreements.

4.3 Data Storage

Your data is stored on secure servers. Data that is no longer needed is regularly deleted or anonymized, in compliance with mandatory legal retention periods.

4.4 Security Monitoring

Our systems are continuously monitored to detect unusual activity or security threats. If a security incident occurs, affected users are notified promptly.

b44 sbs does not sell your personal data or transfer it to third parties for commercial purposes. However, certain data may be shared in specific situations to keep the service running properly.

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and managing technical infrastructure. These partners are given access only to the data needed to carry out the assigned task, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

Data may be disclosed in response to a court order, valid legal process, or request from a government authority. In such cases, b44 sbs provides only the data legally required.

5.3 Fraud and Abuse Prevention

Relevant data may be shared with the appropriate authorities to prevent money laundering, identity theft, or other criminal activity.

5.4 Business Restructuring

In the event of an acquisition, merger, or asset sale involving b44 sbs, user data may be transferred, provided the new owner is bound to comply with the terms of this Privacy Policy.

Cookies and similar technologies are used on the b44 sbs website and app. Cookies are small text files stored on your device that retain information about your session.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run the core functions of the platform.
• Functional Cookies: Help remember your language preferences and login details, and personalize your session.
• Analytics Cookies: Used to monitor platform usage and improve the quality of the service.

6.2 Cookie Controls

Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent some key platform functions from working correctly. Follow your browser's guidelines to change cookie settings.

As a b44 sbs member, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

7.1 Right to Access

You can find out at any time what data we hold about you. Basic information is viewable directly from your account profile, or you can request detailed information from the support team.

7.2 Right to Correction

If any of your data is incorrect, you can request a correction. For changes to identity verification documents, the necessary supporting documents must be submitted to the support team.

7.3 Right to Deletion

After closing your account, you may request that your data be deleted once mandatory legal retention obligations have been met. However, financial transaction records are required to be kept for a specified period.

7.4 Right to Object to Processing

Contact our support team at any time to opt out of marketing communications or to object to a specific type of data processing.

7.5 Right to Data Portability

You may request a copy of the data you have provided in a machine-readable format. Fulfilling this request typically takes a few business days.

How long your data is retained depends on the type of data and the applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• After account closure: transaction records are generally retained for up to 5 years (in accordance with financial regulations).
• Identity verification documents: retained in accordance with legal obligations.
• Analytics data: may generally be anonymized and kept for an extended period.

Contact our support team to find out how long a specific piece of data is retained.

All b44 sbs services are strictly for users aged 21 and above. We do not intentionally collect data from anyone under the age of 21. The age verification process at registration is in place to ensure this.

If it is found that someone under 21 has mistakenly created an account, that account will be closed immediately and the associated data will be deleted.

If a parent or guardian suspects that their child has gained access to our platform, please contact our support team immediately.

b44 sbs may update this Privacy Policy due to changes in services, legal requirements, or technology updates. For any significant changes:

• A clear notice will be posted on the website.
• Registered email addresses will be notified.
• The "Last Updated" date at the top of the document will be changed.

Continuing to use the platform after an update will be taken as your acceptance of the revised policy. We recommend reviewing this page regularly. If you have any questions or want to learn more about us, visit the About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the b44 sbs support team.

11.1 Contact Methods

Our support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.

• Live Chat: Start a live chat directly from any page on the platform.
• Email: [email protected]

11.2 Complaint Resolution

When a data protection complaint is raised, we generally aim to respond within a few business days. For complex complaints, additional time may be needed to complete the investigation and provide a full response. For quick answers to general questions, check the FAQ section.